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So You've Got a Complaint: The Hearing Process from Start to Finish
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So You’ve Got a Complaint: The Hearing Process from Start to Finish
The latest addition to the Centre for Sport and Law series is So You’ve Got a Complaint: The Hearing Process from Start to Finish. This time the theme is formal complaints- how to receive and respond to them, how to investigate them, how to conduct a hearing to deal with them, and how to make and write up the final decision. All this is covered in typical clear, easy-to-understand fashion with plenty of definitions, checklists and examples along the way. Any one of the tips and suggestions provided here can save a hearing or prevent a decision from later being appealed or overturned.
There is extensive information on areas “sport and recreation people” often have limited experience in, such as the nature of evidence and investigations. Considering increasing number of formal complaints faced by sport organizations and the time and expense involved in managing complaints and setting up hearings, the value of this guide is obvious. The authors discuss alternate dispute resolution techniques, such as mediation and arbitration. As they say, “The challenge for the sport system is to find the dispute resolution procedures which are most appropriate for the parties and dispute at hand: in other words, ‘to make the forum fit the fuss.’ ”
There is extensive information on areas “sport and recreation people” often have limited experience in, such as the nature of evidence and investigations. Considering increasing number of formal complaints faced by sport organizations and the time and expense involved in managing complaints and setting up hearings, the value of this guide is obvious. The authors discuss alternate dispute resolution techniques, such as mediation and arbitration. As they say, “The challenge for the sport system is to find the dispute resolution procedures which are most appropriate for the parties and dispute at hand: in other words, ‘to make the forum fit the fuss.’ ”
To order your copy of So You've Got a Complaint, please click here.
